Troubleshooting

In this section, we explain common troubleshooting methods for Ephesoft.

Logging

The primary log file for Ephesoft is located at Ephesoft\Application\logs\dcma-all.log.

Sometimes, additional information can be found in these files:

• Ephesoft\Application\logs\dcma_report_all.log

• Ephesoft\Application\logs\dcma-user.log

• Ephesoft\JavaAppServer\logs\catalina.*.log

• Ephesoft\JavaAppServer\logs\stdout_*.log

• Ephesoft\JavaAppServer\logs\stderr_.*.log

Ephesoft can be configured to log in greater detail by editing this file, Ephesoft\Application\log4j.xml. Change the level from WARN to INFO, or for the maximum amount of information, DEBUG:

  <logger name="com.ephesoft">
    <level value="DEBUG" />
  </logger>

Monitoring batch progress

The Batch Instance Management area of the administration interface shows the status of each batch, but without much detail. The status is not updated automatically, and so the list has to be refreshed manually.

Batch processing can also be...