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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Toc

Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Understanding subscription options

Microsoft also simplified the licensing model for Dynamics 365 CE. Dynamics 365 Subscription can be purchased based on the user subscriptions shown in the following diagram:

Light User are normal users, known as team members. They have read-only access to all the apps, with read and write access to limited entities. This type of license is best suited for users who perform light tasks, such as accessing data for read-only purposes, running reports, and using the dashboard. Full User are basically Dynamics 365 CE power users, and they have full access to all the features.

Device subscription is suited for call centers where multiple users share the same devices but use their own logins. With different user subscriptions, organizations can select the Dynamics 365 subscription plan that provides the best and the most flexible options. Based on...

You have been reading a chapter from
Implementing Microsoft Dynamics 365 Customer Engagement
Published in: Mar 2020
Publisher: Packt
ISBN-13: 9781838556877
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