Potential business-focused use cases

When exploring opportunities to apply GenAI, continuously evaluate any potential business value first rather than just the technical art of the possible. To spark ideas, the following list summarizes promising use cases organized by key value drivers. Consider cases where replicating human-quality comprehension or creation at a machine scale has a positive impact on workflows.

Cost and efficiency gains:

• Automate high-volume/repetitive tasks. Here, your business key performance indicator (KPI) can be an automation rate, measured as a percentage of automated tasks.
• Accelerate content development, enabling hybrid human/AI collaboration. Here, your business KPI can be an increase in the number of hours saved compared to the current amount of time taken to create content.
• Content evaluation to reduce errors and rework. Here, your business KPI can be the delta in the number of tickets filed to update incorrect content.
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