Description of the business scenario

In this first business-inspired scenario, we will be looking at creating a conversation flow to capture requests for either account or technical support.

We will look at the following functional aspects of the creation process:

• Making a decision based on a user input
• Guiding a user through a specific set of choices

We want to first determine whether the user interacting with our virtual agent needs technical support regarding one of our products, or whether this is an account issue.

We will handle each of these separate scenarios through different Topics that will be triggered from a parent decision-making Topic.

Let's get started.