Metrics-Driven Transformation

Metrics-driven transformation focuses on using value-based business metrics to understand how technology-related investments impact organizational performance and provide specific tools and guidance to help improve those metrics.

In the previous chapter, we looked at different approaches to doing delivery, whether that be Waterfall, or using an Agile framework such as Scrum or Kanban. As we complete loops of delivery, we want to take value-based metrics to validate hypotheses, confirm the results of experiments, clarify the impact of our feature deliveries, determine whether we have moved toward the Target Outcomes we set out, and make decisions around what to do next.

There are many different levels of measurements we can take in our delivery ecosystem and a growing number of sources we can collect them from. In this chapter, we will explore metrics we can collect automatically from our software and our platform as well as practices we can use to...