Handling unexpected questions

Mark Heckler: Yes, but everybody who's been in this field for any length of time has had somebody ask a question that initially seemed to have a very easy answer. In that situation, you think that you know the answer from start to finish and you're so proud of yourself. You give the answer, then they reply, "Yeah, but we're using X."

You think, "Oh my gosh, I didn't know anyone was using X for that!" Again, assumptions are your enemy.

You should never, even when you think you have the full answer, give your answer right away. There may be unique constraints that invalidate everything you thought you were providing of value. It's a good idea to learn more and get the full scoop before you actually prescribe something that will solve the pain area.

Geertjan Wielenga: Let's say that someone reading this discussion thinks that this is an interesting career path to follow. What traits...