The guiding principles and pillars of continuous quality
This section describes the guiding principles and pillars of practice that are important to support an effective continuous quality strategy.
Figure 1.6 illustrates the pillars of continuous quality.
Figure 1.6 – The continuous quality pillars
Let’s have a look at them:
- User-centric focus:
- Principle: User satisfaction is a key indicator of quality.
- Pillar: Regularly gather and analyze user feedback, usability testing results, customer satisfaction metrics, and results from satisfaction surveys to guide quality improvements.
- Integrated quality metrics:
- Principle: Quality should be measurable and integrated into every stage of the software life cycle.
- Pillar: Implement and continuously refine a set of quality metrics (such as defect rates, uptime, and performance benchmarks) across the development, delivery, and production phases.
- Proactive quality assurance:
- Principle:...