Timeline

This outage started at 5:37 P.M. and ended at 8:23 P.M. Here is the detailed timeline:

• 5:37 P.M. – Channel 9 aired a segment on our volunteerism, driving customers to our website.
• 5:49 P.M. – The alarm for pricing taking too long fired.
• 6:06 P.M. – The secondary on-call engineer responded to the call, started a bridge, and started investigating.
• 6:19 P.M. – The call center manager joined the call in progress, which included two DevOps engineers, the secondary on-call engineer, the product owner, and a junior developer.
• 6:37 P.M. – Additional containers were added to the web application layer
• 6:46 P.M. – Caching was enabled on DynamoDB.
• 7:24 P.M. – Read and write capacity was adjusted for DynamoDB.
• 7:37 P.M. – Caching was disabled on DynamoDB.
• 7:41 P.M. – The system was operating properly.
• 8:23 P.M. – Marketing sent out targeted emails, offering a discount to those...