Summary
AWS requires you to select one of four support plans. The Basic plan is free, Developer starts at $29, Business starts at $100, and Enterprise starts at $15,000. Nonfree plans (beyond the minimum charge) are billed as a percentage of total monthly resource usage. The higher the support level, the more responsive and personalized the technical troubleshooting and planning support you get.
The Developer Support plan is aimed at organizations still testing and planning deployments. The Business Support plan is for smaller operations running relatively light production infrastructure. The Enterprise Support plan is ideal for large production deployments with a global footprint that cannot tolerate downtime.
AWS provides exhaustive and regularly updated documentation using multiple styles across a number of web platforms. Those include user guide documentation pages, the Knowledge Center, resources specific to security, and discussion forums.
The AWS Trusted Advisor alerts users to...
