Chapter 8: What Is the Organization Trying to Achieve?
Once you have worked to create an atmosphere that will welcome change, the next step is to understand the organization's needs, resources, and what they are looking for in critical outcomes. This phase is what many call discovery—that is, discovering as much as possible about the organization and what it wants to accomplish by implementing new technology. Salesforce recommends an adaptive methodology that combines Waterfall and Agile approaches to meet expectations and retain the ability to adapt throughout the project. Here, we will explore the following topics:
- The iterative interrogative technique of five whys
- A case study interrogating a mentorship program to confirm the organization's needs
- A case study to define the organization's critical success factors for the mentoring program
- A case study defining business processes to capture the organization's needs and critical success...
