Chapter 7. Building Personalities – Your Bot Can Be a Better Human

In the previous chapter, we talked about how to make your bot seem more human: how it can better understand your customers, read between the lines, and hold a contextual conversation, which is more than only a request and a response flow.

In this chapter, we will talk about the importance of the personality of your bot, how to choose it, and what it should reflect when it's interacting with your clients.