Future trends in UiPath support and administration
Technology disruptions were common trends in the recent past, and many trends potentially impact how UiPath support and maintenance activities are performed in UiPath Organization. Embracing technical innovations and adapting to change will benefit the UiPath support and maintenance teams. A few of the trends will be mentioned in this section.
Auto-healing bots
Most of the Level 1 types of UiPath support requests deal with restarting a failed UiPath job in production. In most situations, the fix will be simple enough – follow the SOP and resolve the issue.
Different technical solutions with advanced exception handling procedures will kick-start a cleanup job once the original job fails. This will act as a self-healing scenario where a faulted job will be fixed automatically without requiring manual intervention from the UiPath support team.
An ML-based ticketing solution
The UiPath support team mainly receives...
