Preface

I have covered business analysis activities for every phase of many projects in my 20+ years of experience working on many successful global implementations. I have seen many project phases being negatively impacted by a lack of proper business analysis activities. It starts with understanding what your business users’ needs are, and they are not always in black and white. This book addresses what your users’ true needs are and how you, as a business analyst, can untangle and read their minds to understand the true essence of their needs and the benefits they provide to your organization. You’ll get to learn various methods, tools, and techniques to help you with the analysis process. The most critical and significant activity of any project is to be able to understand what the business needs are, and if we cannot do this, it does not matter what kind of hi-fi solution your project team provides. Your project will be another artifact sitting on the shelf, dusty.

This book will help you understand various techniques to document value-added business requirements; translate these requirements into viable and acceptable solutions; verify and validate the developed and tested solutions; help end users understand how to use the new features and functions; and be a trusted advisor in supporting your end users on their journey to achieve amazing user adoption.

For projects to be successful, you do not need magic. All you need is for your team to understand business analysis processes, tools, and techniques. The chapters in this book will help guide you through business analysis activities in all project phases.