Communication and Knowledge Management
In the previous chapter, we discussed user acceptance testing (UAT) and why it is crucial for a successful go-live, improving user adoption and gaining trust by working with business testers. We saw the benefits from business users performing testing on real-life business end-to-end scenarios. With UAT, we saw how to ensure that the new functionality does exactly what it is intended to do and meets the business requirements.
In this chapter, we will discuss aspects of communication and knowledge management, especially focused on end users. We will not talk about project management-related communication: this we will leave to the project management team. Here, our focus is on end user communication to make sure that they are well-prepared and informed about the new software features. To be able to do that, we need to plan for end user communication and knowledge management artifacts related to the usage of the new system functions:
- Communication...
