Importing data using Import Sets

Import Sets allow administrators and developers to pull in data from different sources and import them into the ServiceNow platform. The import set application has all the modules one may require to define external sources and import data to the target (destination) table. During a normal import from an external source, the data is first stored in an import set table and then copied to the target table based on a transform map.

The import set tool can be used to perform imports from various kinds of sources and can be configured to be run in different ways. Most commonly, the import set tool can be used to perform the following tasks:

• Manual import of data from a file source, such as CSV, XLS, or XML, and optional parse and process of data through a script
• Manual import of data from an online data source, such as HTTP, FTP, LDAP, or JDBC
• Import...