Developing a sustainable training program

When all of your training courses are delivered and the new system goes live, it's nice to take a deep breath and relax after months of hard work. If your training program isn't sustainable, however, your relaxation will be short-lived.

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Without a sustainable training program in place, you could spend weeks or months fielding questions from end users that could have easily been answered by content from the training material. A sustainable training program is designed to ensure that quality training remains available and up-to-date on an ongoing basis, even after the official training program is complete.

Why sustainable training is necessary

There are four main reasons why sustainable training is necessary:

• Missed training courses: As I've mentioned before, there will always be people who miss the training delivery window. They may be on vacation, off sick, or on maternity leave. They could be new employees who were hired after training was...