Chapter 5. Selling Items to Customers in Order Management
In this chapter, we will cover:
Creating customers
Entering sales orders
Adding Items to Price List
Reviewing Order Management workflow
Creating Drop Ship orders
Creating Back-to-Back orders
Creating a return
Applying holds
Releasing orders
Shipping orders
Creating an invoice
Introduction
Oracle Order Management is used to capture and fulfill orders from different sources. These include entering orders manually, importing orders from XML Gateway, CRM, online orders through EDI, Oracle iStore, and Oracle Quoting. Fulfillment of the order can be through making, buying, or selling through stock in inventory. Oracle Order Management uses workflow, which can be customized to drive the process.
The following diagram summarizes a typical Order Management process:
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1. The Customer enters the order from an external source. An order entry clerk can also enter the order.
2. The order is imported into Order Management and checked for validity.
3. The order is...
