Service level management

We introduced the concept of service level management in the last chapter. Service Level Management will let administrators be proactive and ensure that applications meet the performance and availability criteria agreed with your business/ user community.

Think of a service as an entity that provides a business service or functionality. For example, an application allowing the creation of an order or the searching and viewing of an existing order. Some simpler forms of services are business functions that are supported by protocols such as HTTP, SOAP, or SMTP.

You can use Enterprise Manager to define your services, based on applications deployed on WebLogic Server. These services could be web application invoked through browser or web services invoked though SOAP.

Before we get into it, let us review some of the basic terminologies that we will use while creating a service and using the service level management feature.

• Availability is a condition that determines...