Questions

Answer the following questions to test your knowledge of this chapter. You can find the answers in Chapter 18, Assessments:

1. Which of these is not a way to view service status updates for Microsoft 365?
   1. Twitter
   2. Service Health Dashboard
   3. Security & Compliance Center
   4. Service Status page
2. The general SLA for Microsoft 365 availability is expressed as which of the following?
   1. 99%
   2. 99.9%
   3. 99.99%
   4. 99.999%
3. When opening a service ticket, which severity level is used to indicate a significant loss or degradation of services that requires immediate attention?
   1. Severity A
   2. Severity B
   3. Severity C
   4. Severity 1
   5. Severity 2
   6. Severity 3
4. Which severity level indicates business hours-only support?
   1. Severity A
   2. Severity B
   3. Severity C
   4. Severity D
5. What is the name of the paid support service that Microsoft provides?
   1. Priority Support
   2. Priority Access
   3. Prestige
   4. Premier