JIRA integration
Integrating JIRA is not as simple as installing an app from the Marketplace. In order to understand the whole process, you should have some experience with JIRA or (and this is how I prefer to do it) work together with someone in charge of the JIRA setup.
Integration preparations
Before we can start, we need to make sure that a few conditions are met:
You must have admin rights in both Zendesk and JIRA
The JIRA account is both in the jira-administrators and the jira-software-users group
The reporter field has to be present on the Create Issue screen
Third-party cookies are enabled in your browser
Atlassian add-ons need the permission to access JIRA projects
The first condition is a no-brainer. Without having the admin permissions, we simply cannot make the necessary changes for this to work. It might be noteworthy though that it is recommended that you use an actual administrative Zendesk account rather than using just any agent with admin permissions.
Why?
When escalating a JIRA...
