Placing Operations Master Roles

Rebeladmin Corp. is a managed IT service provider. They have introduced a new client management system, where clients can open service tickets, check their invoices, track project progress, and so on. Every customer and every employee gets an account in this system. Each of these user accounts gets certain privileges based on their roles and responsibilities. Support engineers are allowed to open tickets, edit tickets, and close tickets. But they are not allowed to change the schedules, delete tickets, change the appearance of the portal, or change the system database settings. Only the operations manager, Sean, can do similar system-level changes. What if everyone is allowed to do these kinds of system-level changes? Will the system be able to maintain its integrity for long? Keeping system-level change permissions to certain roles will prevent...