Facility support

Building occupants are driving new requirements that are forcing building operators to change their way of thinking about facility support. Millennials are accustomed to real-time demand-driven services fueled by apps such as Uber and online food delivery services. Traditionally driven by cost and not value priorities, facility support is evolving to real-time, connected services that are enabled by the latest technology. These services will drive premium rates, differentiate buildings, and improve the quality of experience for occupants who expect personalized, service-led facilities.

Data-driven facilities management technologies can deliver agile, integrated workplaces by enabling IoT and AI solutions to drive efficiency and improved customer experiences. Connecting and unifying building management services enables workplaces to perform better and to be more interactive. Legacy computer-aided facility management systems will not meet the new requirements; therefore...