Summary
In this chapter, we took a cursory look at the built-in language features used to interact with human natural languages and built up a knowledge base to automate a FAQ dialog with our customers and employees, and we’ve seen how Azure Bot Service can wire-provide the chat integration for a variety of popular applications as chat channels, such as Twilio and Slack. A simple web-based channel is provided for you, hosted in the browser so that you can ramp up quickly. Entry-level self-help and FAQ applications really hit the sweet spot for RPA-delivered chatbots, and while IBM RPA offers features for programming very sophisticated interactions, other offerings such as Watson Assistant may offer better tools for large complex knowledge bases and great scalability for large numbers of users.
The RPA world is filled with ad hoc automation opportunities, and quick wins and specific automation are valuable at the department scale. We’ll be moving on to technologies...
