Documenting your business processes
Now that you have a shared language, it’s time to move on to documenting your existing business processes. Often, these business processes are performed by human beings, either in full or in part. This information is rarely known to any one person, so you should expect this phase to be highly iterative and highly collaborative, requiring input from multiple subject matter experts.
We will leverage the IBM Blueworks Live product for this phase. Blueworks Live provides a collaborative environment in the cloud for discovering and documenting your business processes. Let’s look at some techniques and best practices for how you can effectively apply Blueworks Live to engage your subject matter experts on business process documentation.
Process discovery workshops
In a process discovery workshop, a business analyst will facilitate meetings to document the business process by extracting information from the people that know the process...
