What is a community?
In my (more than 10 years) experience in the Salesforce ecosystem, I've been asked "What is a community?" more than once, mostly in the early days when communities were a new tool.
I usually answer by saying that Salesforce Communities allow any company to get in touch with customers, partners, and even employees, creating a collaborative place where Salesforce data can be reliably and securely accessed.
With Communities, you can create a strong link with your business partners to empower your business (suppliers, resellers, technicians), strengthen customer care with an easy place to find solutions to common issues, and get in touch with your employees to increase Salesforce adoption and collaboration.
A community is a public portal where internal and external users (we've talked about external users in Chapter 6, Security First – the "Who Sees What" Paradigm, when talking about Organization-Wide Default (OWD) sharing...