Becoming a Salesforce partner and benefits

The Salesforce Partner Program has many advantages. The first place to visit is http://www.salesforce.com/partners/overview. You will want to focus on the areas of the site relating to being an Independent Software Vendor (ISV) partner. From here, you can click on Join. It is free to join, though you will want to read through the various agreements carefully of course.

Once you wish to start listing a package and charging users for it, you will need to arrange billing details for Salesforce to take the various fees involved. While this book is not equipped to go into the details, do pay careful attention to the Standard Objects used in your package, as this will determine the license type required by your users and the overall cost to them in addition to your charges.

Obviously, Salesforce would prefer your application to use as many features of the CRM application as possible, which may also be beneficial to you as a feature of your application, since it's an appealing immediate integration not found on other platforms, such as the ability to instantly integrate with accounts and contacts.

If you're planning on using Standard Objects and are in doubt about the costs (as they do vary depending on the type), you can request a conversation with Salesforce to discuss this; this is something to keep in mind in the early stages.

Once you have completed the signup process, you will gain access to the Partner Portal (your user will end with @partnerforce.com). You must log in to the specific site as opposed to the standard Salesforce login; currently, the URL is https://www.salesforce.com/partners/login.

Tip

Starting from July 2014, the http://partners.salesforce.com URL provides access to the Partner Community. Logging in to this service using your production org user credentials is recommended.

The following screenshot shows what the current Partner Portal home page looks like. Here you can see some of its key features:

This is your primary place to communicate with Salesforce and also to access additional materials and announcements relevant to ISVs, so do keep checking often. You can raise cases and provide additional logins to other users in your organization, such as other developers who may wish to report issues or ask questions.

There is also the facility to create test or developer orgs; here, you can choose the appropriate edition (Professional, Group, Enterprise, and others) you want to test against. You can also create Partner Developer Edition orgs from this option as well. These carry additional licenses and limits over the public's so-called Single Developer Editions orgs and are thus recommended for use only once you start using the Partner Portal.

Note, however, that these orgs do expire, subject to either continued activity over 6 months or renewing the security review process (described in the following section) each year. Once you click on the create a test org button, there is a link on the page displayed that navigates to a table that describes the benefits, processes, and the expiry rules.

Security review and benefits

The following features require that a completed package release goes through a Salesforce-driven process known as the security review, which is initiated via your listing when logged into AppExchange. Unless you plan to give your package away for free, there is a charge involved in putting your package through this process.

However, the review is optional. There is nothing stopping you from distributing your package installation URL directly. However, you will not be able to benefit from the ability to list your new application on AppExchange for others to see and review. More importantly, you will also not have access to the following features to help you deploy, license, and support your application. The following is a list of the benefits you get once your package has passed the security review:

• Bypass subscriber org setup limits: Limits such as the number of tabs and Custom Objects are bypassed. This means that if the subscriber org has reached its maximum number of Custom Objects, your package will still install. This feature is sometimes referred to as Aloha. Without this, your package installation may fail. You can determine whether Aloha has been enabled via the Subscriber Overview page that comes with the LMA application, which is discussed in the next section.
• Licensing: You are able to utilize the Salesforce-provided License Management Application in your LMO (License Management Org as described previously).
• Subscriber support: With this feature, the users in the subscriber org can enable, for a specific period, a means for you to log in to their org (without exchanging passwords), reproduce issues, and enable much more detailed debug information such as Apex stack traces. In this mode, you can also see custom settings that you have declared as protected in your package, which are useful for enabling additional debug or advanced features.
• Push upgrade: Using this feature, you can automatically apply upgrades to your subscribers without their manual intervention, either directly by you or on a scheduled basis. You may use this for applying either smaller bug fixes that don't affect the Custom Objects or APIs or deploy full upgrades. The latter requires careful coordination and planning with your subscribers to ensure that changes and new features are adopted properly.

Tip

Salesforce asks you to perform an automated security scan of your software via a web page (http://security.force.com/security/tools/forcecom/scanner). This service can be quite slow depending on how many scans are in the queue. Another option is to obtain the Eclipse plugin from the actual vendor CheckMarx at http://www.checkmarx.com, which runs the same scan but allows you to control it locally. Finally, for the ultimate confidence as you develop your application, Salesforce can provide a license to integrate it into your Continuous Integration (CI) build system. CI is covered in the final chapter of this book.

This book focuses on building a fully native application, as such additional work involved with so-called "hybrid" applications (where parts of your application have been implemented on your own servers, for example) are not considered here. However, keep in mind that if you make any callouts to external services, Salesforce will also most likely ask you and/or the service provider to run a BURP scanner, to check for security flaws.

Make sure you plan a reasonable amount of time (at least 2–3 weeks, in my experience) to go through the security review process; it is a must to initially list your package, though if it becomes an issue, you have the option of issuing your package install URL directly to initial customers and early adopters.