Quality Assurance and Quality Management in IT
You will now explore quality assurance and quality management processes in IT in detail. An IS auditor must have an understanding of the concepts, processes, roles, and responsibilities of quality assurance and quality management within the company.
This section will explore methodologies, tools, and best practices that help maintain and enhance the quality of IT deliverables, ensuring they meet both organizational and customer expectations.
Quality Assurance
Quality assurance (QA) is a process that aims to provide adequate confidence that an item or product conforms to the requirements developed. QA staff verify that changes to the system are approved, checked, and implemented in a controlled manner. Quality control (QC) is a method for performing tests or reviews to verify that the product is free from defects and meets the user’s requirements.
Generally, QA personnel perform two distinct tasks:
- QA: This provides...