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Building Bots with Microsoft Bot Framework

You're reading from   Building Bots with Microsoft Bot Framework Creating intelligent conversational interfaces

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Product type Paperback
Published in May 2017
Publisher Packt
ISBN-13 9781786463104
Length 424 pages
Edition 1st Edition
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Author (1):
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Kishore Gaddam Kishore Gaddam
Author Profile Icon Kishore Gaddam
Kishore Gaddam
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Table of Contents (10) Chapters Close

Preface 1. Setting up Microsoft Bot Framework Dev Environment FREE CHAPTER 2. Developing Your First Bot Using the Connector and Builder SDK 3. Developing WeatherBot Using Dialogs and LUIS 4. Natural Speech and Intent Processing Bot Using Microsoft Cognitive Services 5. Developing Bots Using LUIS Prompt Dialogs with State and Nearby Bot Using Custom APIs 6. Developing an IVR Bot for a Bank Using Advanced Microsoft Bot Framework Technologies 7. Intelligent Bots with Microsoft Bot Framework and Service Fabric 8. Developing Intelligent Facial Expression Identification Bot for IoT Using Azure and Power BI 9. Publishing a Bot to Skype, Slack, Facebook, and the GroupMe Channel

Calling

You can build Skype bots that can receive and handle voice calls using the .NET SDK, Node.js SDK, or the Skype API.

Each time a Skype user places a call to your bot, the Skype bot platform will notify the bot using the calling WebHook you specify in Settings. In response, the bot can provide a set of basic actions called a workflow.

These are the supported actions:

  • Answer
  • Play prompt
  • Record audio
  • Speech to text
  • DTMF tones
  • Hang up

The Skype bot platform will execute the actions on the bot's behalf according to the workflow.

If the workflow is successful, Skype will post a result of the last action to your calling WebHook. For example, if the last action was to record an audio message, the result will be audio content.

During a voice call, your bot can decide, after each result, how to continue interaction with the Skype user.

Skype bots with calling enabled are for preview only and cannot currently be published. To publish a bot in Skype, you will need to disable calling in the Skype settings for your bot and then set Published to enable in the bot dashboard. Bots can handle one-to-one calls, but not group calls.
You have been reading a chapter from
Building Bots with Microsoft Bot Framework
Published in: May 2017
Publisher: Packt
ISBN-13: 9781786463104
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