Super care
The super care period is where you support your end users immediately after the go-live event. This is to ensure that the end users get all kinds of support in any shape or form, which enables them to perform their tasks on the newly enhanced system. The super care period usually is for 4 weeks (up to 6 weeks for very large projects) starting immediately after the go-live event.
To make super care effective, the following are some of the considerations:
- Super care should be planned well in advance as part of your project planning.
- The right resources need to be secured to support this team. This includes any cross-functional teams, identity and access management (IAM) teams, network teams, and so on.
- Proper communication needs to be established a few weeks before the super care starts. End users should know how, where, and who they can reach out to for help.
- Open communication channels so that your user can access real-time information and timely help...
