The Manager's Guide to Employee Feedback: Master this essential skill for new managers and successfully deliver feedback to raise your team's performance with this practical guide book and ebook.

Glenn Robert Devey

€16.99

5 (3 Ratings)

Paperback Jan 2014 70 pages Edition

Glenn Robert Devey

€16.99

5 (3 Ratings)

Paperback Jan 2014 70 pages Edition

What do you get with Print?

Instant access to your digital eBook copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

View table of contents

Preview Book

What you will learn

Deliver professional and effective reprimands with minimal stress and anxiety Utilize feedback as a method of developing your own skills as a first time manager Learn to use an evidence based approach in your performance discussions Sharpen your language skills to ensure a common understanding of expectations Have the confidence to say what you feel without judging or demotivating your employee Apply subtle psychological tactics that steer your team towards success Create rapid feedback loops that engage the brain quickly while feedback is at its most effective Diplomatically deliver feedback to senior leaders when the stakes are high and tension is present Articulate positive and negative points without triggering a “here it comes” response Balance the use of instructions and questions to engage staff in their own development journey

Estimated delivery fee Deliver to Romania

Premium delivery 7 - 10 business days

€25.95

(Includes tracking information)

What do you get with Print?

Instant access to your digital eBook copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

Frequently bought together

€16.99

€16.99

Mastering Management Styles: Expert Guidance for Managers

€19.99

Total € 53.97

FAQs

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

Fabio Radin Jun 15, 2014

Taken from the book, feedback is "Taking a portion of the output and comparing it with the input to decide whether you are getting what you want out of a system". This book would help you in understanding how important is the feedback your employees could give you, how to ask for it in the best way and how to use it to develop better strategies for raising working performance of a team.The book starts with the description of the seven keys that a manager should always remember when he needs to deliver a feedback (with some examples, important in my opinion!). The next two chapters introduce a management calendar and a couple of frameworks that could be taken as an example when using regularly a feedback model with the team: the WIN model (What went well, Interesting aspects of performance, Next time) and the BAR model (Background, Activity Results). Every model could be use in a different situation where different situations should be managed.Chapter 4 is one of the most important, in my opinion, because it talks about the reprimand feedback. Describing the DESC model (Describe the situation, Express the impact, State what you want to change, Communicate the consequences), is explain how to manage with an employee not reaching a goal or having wrong behaviors. Keep it in mind next time!In the end, last two chapters point your attention on the other side, i.e. giving feedbacks to your manager and how to finalize them in the best way, how to improving the delivery and how to balance feedbacks with encouragements.This book is really light and easy to read. Glenn talks about difficulties that every manager could encounter during a project or inside a team, but with few changes in the approach of giving and getting feedbacks, Glenn suggested a way to get the best performances from the team.

Amazon Verified review

B&B Jun 04, 2014

Although short, this book shows different styles and techiniques for giving feedback.With a nice and clear language, the author first explains the techinique and then he tells histories about his own experiences to ilustrate how and where it should be used.From positive to negative feedbacks the book is a great start point for new managers learn how to proper give feedbacks.Experienced managers can also have in the book a source to remember and improve the skills for feedback giving.

Troy M. Waters Jun 03, 2014

This book was a quick and easy read with very practical information. Although it teaches you how to give feedback in a timely manner, it is structured in a way it could easily be referred to when preparing for a scheduled employee feedback meeting. The author's use of examples from his own work experience, including past mistakes, increased the effectiveness of the learning.I recommend this book to new and experienced supervisors/managers who would like to improve their feedback skills for different situations. The information should be helpful for personal relationships, too.

The Manager's Guide to Employee Feedback: Master this essential skill for new managers and successfully deliver feedback to raise your team's performance with this practical guide book and ebook.

What do you get with Print?