A user-facing portal solution
The first case study is about a German manufacturer of optical systems and optoelectronics. They are active in many business segments, such as metrology, microscopy, medical technology, consumer optics, and semiconductor manufacturing technology.
The group is organized into an umbrella organization, which brings together several support and business divisions.
Overall, the company has over 42,000 employees worldwide. Its 2022/23 revenue was over 10 billion euros. It operates in more than 50 countries.
Problem description
The company wanted to create a customer interaction portal that aggregates the whole digital portfolio into a single portal. This portal needed to be accessible to all customers, independent of their related business groups.
In terms of matching functionality (for example, a machine overview only being available to metrology customers with some dedicated contracts), the available information needed to be shown in the portal...
