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The Art of CRM

You're reading from   The Art of CRM Proven strategies for modern customer relationship management

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Product type Paperback
Published in May 2019
Publisher
ISBN-13 9781789538922
Length 360 pages
Edition 1st Edition
Concepts
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Author (1):
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Max Fatouretchi Max Fatouretchi
Author Profile Icon Max Fatouretchi
Max Fatouretchi
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Table of Contents (13) Chapters Close

Preface Introduction FREE CHAPTER 1. What is CRM? 2. Getting to Know Your Customer 3. Conceptualizing the CRM Design from Business Requirements 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow 5. Utilizing Artificial Intelligence and Machine Learning in Your CRM STRATEGY 6. GDPR and Regulatory Compliance 7. CRM Integration Strategies 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform 9. CRM Differentiators Other Books You May Enjoy Index

System performance

The system performance, in general, affects user acceptance. There are a number of factors that affect the system performance that you need to consider in your design, such as form load. Loading a CRM form should not take more than five seconds; as everyone agrees, the speed of loading forms is an important issue when it comes to user acceptance.

Other factors that affect the performance of form load include:

  • Client hardware and software. For example, with the Celeron type of CPU, it may have a bad impact on script processing, different browsers, and so on.
  • The design of the solution in general (entities, fields, relationships, integration, and so on):
    • The number of entities (record types).
    • Relationship of entities.
    • The number of fields.
    • Cascaded views.
    • Processes.
  • The type and architecture of the platform.
  • Infrastructure (network, related applications, and so on).
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