Co-Founder and CEO at Cognigy

There is no magic bullet. Implementing AI solutions in customer service still requires careful planning, development, time, and, crucially, human involvement…Looking ahead it’s reasonable to predict that most customer service interactions will be handled by AI systems, except perhaps for very premium offerings. The adoption of AI by BPOs is a positive step toward a more efficient and cost-effective model, blending the consistency of AI solutions with human touch where it’s most valuable, offering the best of both worlds.

LinkedIn: heltewig

Philipp Heltewig is a German tech entrepreneur with a strong foundation in computer science and business. He has international experience, primarily in the field of enterprise software. He previously led the global sales for Sitecore, an AI-driven digital marketing company, until its sale in 2016. Following that, he co-founded Cognigy, which has become a prominent figure in the conversational...