Building your operating model for the distributed future
It is common to see organizations implementing different operating models for different environments. That again is mostly due to different change cadences, data sensitivity, and access requirements.
The following different environments can be observed:
- Workplace/modern workplace – for example, Office suites, document storage, knowledge management, and policies
- Backoffice environments such as service management
- Revenue-generating, customer-facing, front-office environments
While the approach provided in this book can be used across all environments, the dimensions examples are geared toward cloud and edge native customer experience (CX), improving revenue-generating services.
In the previous chapters, we have used the term hybrid cloud and edge or hybrid multicloud and edge for clarification purposes. From now on, we will refer to hybrid, multicloud, and edge concerns generally as distributed...
