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ServiceNow IT Operations Management

You're reading from   ServiceNow IT Operations Management Demystifying IT Operations Management

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Product type Paperback
Published in Apr 2017
Publisher Packt
ISBN-13 9781785889080
Length 266 pages
Edition 1st Edition
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Author (1):
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Ajaykumar Guggilla Ajaykumar Guggilla
Author Profile Icon Ajaykumar Guggilla
Ajaykumar Guggilla
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Toc

Discovery phases


The following are the different phases that are used to discover configuration items in the environment:

Scanning or port scanning phase

TCP and UDP IP ports are scanned by discovery to determine the open ports and also try to get responses from the ports that are open. WMI, SSH, and SNMP are the protocols that discovery searches responses from. Port scanning results are finally posted into the ECC queue.

Discovery follows through these steps of scanning the ports:

  1. Find IP addresses with open ports with WMI, SSH, and SNMP protocol:
    • Lists the IP address in Shazzam returns
  2. No response from the port:
    • Does not list the IP address in the returns in Shazzam returns
  3. Refused connection from the port:
    • Lists the IP address and ports that refused in Shazzam returns

Classifying

Classify what type of device has been discovered that is available for IP address discovery type. Discovery classification occurs when a discovery is configured to discovery configuration items. This enables the discovery...

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