Summary

In this chapter, we looked at ways to improve the experience of users in Salesforce CRM, by providing additional functionality using external applications from the Salesforce AppExchange.

We looked at the importance of planning and scheduling the release of changes into the Salesforce application and provided some best practices related to change management.

We also looked at how to improve user adoption by giving users incentives to use the system. We can do this by providing them with functionality that improves the way they work and offering valuable information and tools that are not available elsewhere within the organization.

In the next chapter, we will look at the capabilities and features of the various mobile solutions available from Salesforce.

These mobile offerings can significantly improve productivity and user satisfaction, and allow users to access data and application functionality while away from their computer.

We will cover the administration and system requirements...