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Salesforce CRM - The Definitive Admin Handbook
Salesforce CRM - The Definitive Admin Handbook

Salesforce CRM - The Definitive Admin Handbook: A Deep-dive into the working of Salesforce CRM , Fourth Edition

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Salesforce CRM - The Definitive Admin Handbook

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Key benefits

  • See the latest best practice Salesforce administration principles, gain real-world advice, and understand critical design considerations to set up and customize Salesforce CRM
  • This is a pragmatic guide to the key functions of customizing and setting up the application for enterprise security, user and data management, process automation, analytics, and mobile features
  • Step-by-step navigation and descriptions of the features of Salesforce CRM platform and clear guidance on the customization and administration of the application
  • Identify what is covered to create your own improved study guide for the certified administrator examination

Description

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.

Who is this book for?

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a new administrator or a more experienced professional, this book will enhance your knowledge and understanding of the features of Salesforce CRM.

What you will learn

  • Manage and administer user records and password policies
  • Configure and control the various organization-wide user interface features in Salesforce CRM
  • Set up and maintain users, profiles, and permission sets and administer appropriate security and login access mechanisms
  • Apply organization security
  • Understand the capabilities of the Salesforce CRM sharing model
  • Create, delete, and customize fields, page layout, and list views for custom and standard objects
  • Find out how Apex and Visualforce coding can be used in Salesforce CRM
  • Implement the mechanisms for data management
  • Discover the tools to import, update, transfer, and mass delete data

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Dec 21, 2016
Length: 644 pages
Edition : 4th
Language : English
ISBN-13 : 9781786464521
Category :
Concepts :
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What do you get with eBook?

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Product Details

Publication date : Dec 21, 2016
Length: 644 pages
Edition : 4th
Language : English
ISBN-13 : 9781786464521
Category :
Concepts :
Tools :

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Frequently bought together


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Total 137.97
Mastering Salesforce CRM Administration
€45.99
Learning Salesforce Visual Workflow and Process Builder
€41.99
Salesforce CRM - The Definitive Admin Handbook
€49.99
Total 137.97 Stars icon

Table of Contents

11 Chapters
1. Setting up Salesforce CRM and the Company Profile Chevron down icon Chevron up icon
2. Managing Users and Controlling System Access Chevron down icon Chevron up icon
3. Configuring Objects and Apps Chevron down icon Chevron up icon
4. Securing Access to Data and Data Validation Chevron down icon Chevron up icon
5. Managing Data in Salesforce CRM Chevron down icon Chevron up icon
6. Generating Data Analytics with Reports and Dashboards Chevron down icon Chevron up icon
7. Implementing Business Processes in Salesforce CRM Chevron down icon Chevron up icon
8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM Chevron down icon Chevron up icon
9. Extending and Enhancing Salesforce CRM Chevron down icon Chevron up icon
10. Administrating the Mobile Features of Salesforce CRM Chevron down icon Chevron up icon
11. Studying for the Certified Administrator Exam Chevron down icon Chevron up icon

Customer reviews

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Rating distribution
Full star icon Full star icon Full star icon Empty star icon Empty star icon 3
(6 Ratings)
5 star 0%
4 star 33.3%
3 star 50%
2 star 0%
1 star 16.7%
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S. Kane Jan 31, 2018
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
I was shocked at the price for this and then when I ready through it, it was not even edited?! I would not buy it again. Better options out there, only confused me more.
Amazon Verified review Amazon
Chris Dec 06, 2017
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
A handful of typos and some topics are too lightly covered
Amazon Verified review Amazon
MaRe Jun 03, 2018
Full star icon Full star icon Full star icon Empty star icon Empty star icon 3
Ich habe meine Zertifizierung gemacht und muss sagen, dass nur das Buch nicht reicht. Es fehlen viel zu viel Details die abgefragt werden. Dafür, dass es lediglich einen Überblick gibt ist es einfach zu teuer. Ich empfehle für die Zertifierung Trailhead (25 Badges) und die Seite focusonforce, damit habe ich es geschafft.
Amazon Verified review Amazon
Reji Jun 06, 2018
Full star icon Full star icon Full star icon Empty star icon Empty star icon 3
Pros:The book has covered most of the essentials from a Sales force Admin perspective. You can use the book as an additional reference while preparing for ADM 201.Cons:Proof reading is pathetic. Lots of typos.Could have been more elaborate. Few topics are explained as one liners.
Amazon Verified review Amazon
R. Mathieson Mar 17, 2017
Full star icon Full star icon Full star icon Empty star icon Empty star icon 3
This book could be amazing, but it is full of typos and incorrect information. Each chapter contains a test and the answers they provide are actually wrong!!! Whilst I will compliment the book on its content level, there needs to be a serious review of detail. Not great for newbies who don't know otherwise.
Amazon Verified review Amazon
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