Working with real-time audio and batch speech-to-text data

Now that we have provided an overview of the various services you can leverage and use cases you can expect to deploy using the Speech services, we will start to explore deeper to better position our example of building a customer service feedback system. Due to the nature of our example, we will focus on how to use batch audio transcription services; however, with so many applications for real-time transcription, we will explore both options in this section, as the approaches are vastly different.

In the case of a call center, and improving the customer service process, there could be applications for real-time feedback to be provided to the customer service agent. This could provide a sentiment score as the conversation is happening based on the words being used within the conversation; however, with the nature of any conversation, the tone could change very quickly from positive to negative and could cause a distraction...