Summary
AI Builder models have a lot of capabilities out of the box. In this chapter, you learned how to leverage AI to process emails that are received in a customer service mailbox. With the sentiment analysis model, you were able to detect whether an email had an overall positive or negative tone and then trigger an additional action to post a notification in a Teams channel conversation.
In the next chapter, we’ll explore using Power Automate with AI services to transform a simple Word document into a PowerPoint presentation.
