You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Sealing management packs

When planning your customizations in Service Manager, one of the most important decisions to make is whether you are going to seal your Management packs or not.

As explained in Chapter 2, Personalizing SCSM 2016 Administration, a sealed management pack is a read-only management pack, which cannot be written to once it has been imported into Service Manager. Furthermore, sealing a management pack enables it to be referenced from within other management packs.

Some examples of when you need to reference another management pack are described here:

Creating an extension of a class: In this scenario, you create a reference to the management pack that holds the base class.
Customizing a form: This involves creating a reference to the management pack that defines the base form.
Creating a view: Normally, you would want to create your view through the console, which means you are going to save it in an unsealed management pack. This means that the class you are referencing in...