Creating a support request

Support requests for Microsoft 365 issues are typically raised through the Microsoft 365 admin center. You can create a support request by performing the following steps:

1. Log into the Microsoft 365 admin center (https://admin.microsoft.com) and navigate to Support | New service request:

   Figure 15.6 – Creating a service request in the Microsoft 365 admin center

2. In the panel that opens, you can type in your questions. If applicable, a list of suggested solutions will be displayed. If no suitable options are displayed, you can select Contact Support:

   Figure 15.7 – Microsoft 365 service ticket suggestions

3. On the Contact support view, you can fill out any required information, select the preferred option to be contacted, and, once ready, click Contact me:

Figure 15.8 – Contacting support

Once a support request has been created, you can select the Support | View service requests option in the Microsoft...