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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Chapter 3. Server-Side Control

In the first few chapters, we've see how ServiceNow can hold your data. We've made a few tables, started to link it together, and collected it together in a new application. But simply storing data isn't going to make an award winning application.

So it's wonderful that ServiceNow also gives you great control over your data: you can check it, change it, or censor it using a variety of mechanisms. As we progress through this chapter, we'll see how information can be validated by a data policy, emailed out with notifications, or secured by an access control rule.

All of these are good options on their own, but ServiceNow also gives you complete control through code. You can write scripts to control almost any action you can think of. So the main focus of this chapter is to give you a good understanding of how server-side scripting in ServiceNow works. Here's how this chapter is structured:

  • We will start by diving into server...
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