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Jira 8 Essentials

You're reading from   Jira 8 Essentials Effective issue management and project tracking with the latest Jira features

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781789802818
Length 420 pages
Edition 5th Edition
Tools
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Author (1):
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Patrick Li Patrick Li
Author Profile Icon Patrick Li
Patrick Li
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Introduction to Jira 8
2. Getting Started with Jira FREE CHAPTER 3. Using Jira for Business Projects 4. Using Jira for Agile Projects 5. Section 2: Jira 8 in Action
6. Issue Management 7. Field Management 8. Screen Management 9. Workflow and Business Process 10. Emails and Notifications 11. Section 3: Advanced Jira 8
12. Securing Jira 13. Searching, Reporting, and Analysis 14. Jira Service Desk 15. Other Books You May Enjoy

Installing Jira Service Desk

There are two ways you can get Jira Service Desk. The first option is to install it in an existing Jira Core or Jira Software instance that you possess. This is the easiest approach, as it does not require you to provision additional hardware and lets you leverage what you already have. It also makes it easy for your agents to collaborate with other teams to help resolve customer requests. These are the steps you should follow to install Jira Service Desk:

  1. Log in as a Jira administrator user.
  2. Browse to the Jira administration console.
  3. Select the Applications tab.
  4. Click on the Try it for free button under Jira Service Desk from the right-hand panel.
  5. Accept the user agreement and follow the onscreen instructions to complete the installation:

The second option is to install Jira Service Desk as a standalone application. Use this option if you do not...

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