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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Toc

Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Implementation Methodology

This chapter will help you to understand what a project is and how we can manage one. Here, you will learn high-level project management activities. In addition to this, we will discuss project management methodologies and why we need them. We will also learn about different, commonly used project management methodologies such as Waterfall, Agile, Scrum, Feature Driven Development, DevOps, and Microsoft Sure Step and their phases. Once you have an idea about project management methodology, we will discuss the main questions that you need to consider when deciding which methodology is best suited for your Dynamics 365 CE implementation.

The main topics that we are going to discuss in this chapter are as follows:

  • Understanding project management
  • Understanding project management methodologies
  • Choosing a methodology for Dynamics 365 CE
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