BAM best practices
BAM can add value to most BPM projects; however, BAM dashboards are often added as an afterthought, delivered as a bonus view onto the process with little design consideration for the dashboards being an integral part of the BPM solution.
The following best practices should be followed to ensure the BAM solution is built upon a good design.
- Each dashboard should be designed for a specific user persona; mixing contexts together to produce a dashboard that satisfies all will take up valuable space and may take away clarity from the information being showed.
- Each view within a dashboard should have clear and concise meaning—only metrics that have a correlation should displayed together in views. Don't mix unrelated measures as artificial links between the metrics will be assumed; for example, complaints located next to discount could give the impression of a false correlation between the two.
- Define a clear threshold showing when the metric needs attention and highlight...
