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Delivering Time Management for IT Professionals: A Trainer's Manual

You're reading from   Delivering Time Management for IT Professionals: A Trainer's Manual Tools, methods, and strategies for delivering effective time management training

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Product type Paperback
Published in Mar 2015
Publisher
ISBN-13 9781783000920
Length 260 pages
Edition 1st Edition
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Author (1):
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Jan Yager Jan Yager
Author Profile Icon Jan Yager
Jan Yager
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Table of Contents (19) Chapters Close

Delivering Time Management for IT Professionals: A Trainer's Manual
Credits
About the Author
Acknowledgments
About the Reviewers
Preface
Introduction
1. Why Time Management Is More Important Than Ever FREE CHAPTER 2. How Efficient Are You? Self-Awareness of Your Body Clock and Work Style 3. Setting Goals and Prioritizing 4. Getting Organized 5. Identifying and Overcoming the Top 15 Time Wasters 6. Dealing with Distractions, Interruptions, and Handling Change 7. Enhancing Your Verbal and Written Communication Skills for Efficiency 8. Setting and Meeting Deadlines 9. Improving Your Work and Personal Relationships 10. Cultivating a Work-Life Balance 11. Closing the Training Appendix

Dealing with conflict


But what if you and someone at work have a conflict? When you interact with someone, there is always the potential for harmony, or for conflict. Here are some suggestions for how to deal with conflicts:

  • Cool off. Avoid over-reacting and saying words in the heat of the moment that you may regret later.

  • Maintaining a polite tone is very important. Nothing will scare or intimidate people more at work or in business than a raised or angry voice.

  • Avoid ultimatums.

  • Let them tell their side of it.

  • Put yourself in the other person's shoes.

  • Agree to disagree.

  • Reinforce the value of your relationship.

  • Say I'm sorry if you were wrong.

  • Ask for understanding. For example, if you know you were wrong, explain what might have been the reason for your behavior. Without sharing too much that might put you in an embarrassing situation, you can at least let a colleague know that you are dealing with a sick relative, or a child or teen with challenges, and that's contributing to whatever you said...

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