Summary and key takeaways

Let’s look at a few key takeaways from this comprehensive chapter. While the scope of our work was huge and even scary to start with, breaking it down into a few highly specific and well-defined initiatives helped us to stay focused and motivated and accomplish the work efficiently.

Takeaway 1 – approaching the inventory from five diverse perspectives

This highlighted the complexity of localized processes and emphasized the need for streamlining operations as the team transitioned to a global approach.

The introduction of the global SRTT played a significant role in standardizing service delivery. The continuation of inventory efforts involved categorizing data management processes into five perspectives: global request tracking analysis, role experience, corporate applications and tools, shadow IT, and proactive data processes.

The analysis of shadow IT revealed a need for application and data governance and a focus on fostering...