Emotional Intelligence (EQ) for better conflict management
The 2002 research of E. Michael Nussbaum, University of Nevada, How Introverts versus Extroverts Approach Small Group Argumentative Discussions, rolled two studies in one report and included eight 6th grade students and sixteen service teachers, with college juniors and seniors enrolled in a college course.
Three of the conclusions from the totality of the study were extroverts prefer the excitement from the give and take in arguing, which lessens their concerns about winning or losing, introverts prefer constructive arguments versus conflicts because of the intellectual stimulation, and introverts prefer more cooperative modes of argumentation.
These findings juxtapose an inner thinking approach against a feeling one. Thinking and feeling are at opposite ends. Feeling usually happens as a response to our thoughts. In business, we can use our feelings to help guide our thinking. For example, if we think we have a chance of winning...
