Facebook, Instagram and WhatsApp suffered a major outage yesterday; people had trouble uploading and sending media files

Facebook and it’s sibling platforms Instagram and Whatsapp suffered a major outage most of yesterday relating to image display. The issues started around 3:04 pm Wednesday, PT. Users were unable to send and receive images, videos and other files over these social media platforms. This marks the third major outage of Facebook and its family of apps this year.

Source: Down detector

Instagram users reported that their feed might load, but they were unable to post anything new into it. Doing so brings up an error message indicating that "Photo Can't Be Posted", according to users experiencing the problems. For Whatsapp, texts were going through, but for videos and images, users saw a message reading "download failed" and the content did not arrive.

https://twitter.com/Navid_kh/status/1146419297385713665

Issues were particularly focused on the east coast of the US, according to the tracking website Down Detector. But they were reported across the world, with significant numbers of reports from Europe, South America and East Asia. More than 14,000 users reported issues with Instagram, while more than 7,500 and 1,600 users complained about Facebook and WhatsApp noted Down Detector.

What was the issue?

According to ArsTechnica, the issue was because of a bad timestamp data being fed to the company's CDN in some image tags. All broken images had different timestamp arguments embedded in the same URLs. Loading an image from fbcdn.net with bad "oh=" and "oe=" arguments—or no arguments at all—results in an HTTP 403 "Bad URL timestamp".

Interestingly, because of this image outage people were able to see how Facebook's AI automatically tags photos behind the scenes. The outage stopped social-media images from loading and left in their place descriptions like: "image may contain: table, plant, flower, and outdoor" and "image may contain: tree, plant, sky."

https://twitter.com/zackwhittaker/status/1146456836998144000

https://twitter.com/jfruh/status/1146460397009924101

According to Reuters who talked to Facebook representatives, “During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos,” Facebook said.

Around 6 PM PT services were restored, with Facebook and Instagram both tweeting that the problems are resolved. There was no response from Whatsapp’s twitter account about the acknowledgement or resolution of the outage.

https://twitter.com/instagram/status/1146565551520534528

https://twitter.com/facebook/status/1146571015872552961

 

Twitter also suffered an unexplained downtime in its direct messaging service.

https://twitter.com/TwitterSupport/status/1146447958952439809

The latest string of outages follow a recurring trend of issues hitting social media over the past six months. It started in March when Facebook family of apps were hit with a  14 hours outage, longest in its history. Then in June, Google Cloud went offline taking with it YouTube, Snapchat, Gmail, and a number of other web services. This month Verizon caused a major internet outage affecting Amazon, Facebook, CloudFare among others. In the same week, Cloudflare suffered it’s 2nd major internet outage.

Cloudflare suffers 2nd major internet outage in a week. This time due to globally deploying a rogue regex rule.

Why did Slack suffer an outage on Friday?

Facebook tweet explains ‘server config change’ for 14-hour outage on all its platforms