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Working with Microsoft Forms and Customer Voice

You're reading from   Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

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Product type Paperback
Published in Jun 2021
Publisher Packt
ISBN-13 9781801070171
Length 336 pages
Edition 1st Edition
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Author (1):
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Welly Lee Welly Lee
Author Profile Icon Welly Lee
Welly Lee
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Working with Microsoft Forms and Customer Voice
2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER 3. Chapter 2: Best Practices for Collecting Feedback through Surveys 4. Chapter 3: Creating a Survey with Microsoft Forms 5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice
6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams 7. Chapter 5: Post-Training Assessment and Feedback 8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice 9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice 10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice 11. Chapter 9: Closing a Feedback Loop with Customer Voice 12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice
13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice 14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice 15. Other Books You May Enjoy

Sending an anonymous survey before a meeting

A meeting often includes a Question-and-Answer (Q&A) session. In a large meeting, sometimes you send out the questions ahead of time so that answers can be prepared in advance. Answers are often collected anonymously to allow your team to express their thoughts more freely.

The following are the steps required to create a simple anonymous survey to conduct a Q&A survey:

  1. Go to forms.office.com and create a new form.
  2. Add a title and create a text question on your new form.
  3. Set the option for Long answer on your text question. Your form should look as shown in Figure 4.1:

    Figure 4.1 – An example of a form to set questions for a meeting

  4. Open the Settings pane by clicking … next to the Share button in the command bar at the top (see Figure 4.2):

    Figure 4.2 – Accessing the Settings pane in Microsoft Forms

  5. Uncheck the Record name option under Who can fill out this form > Only people in...
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